Refund Policy

At Buddha Bead Store, your satisfaction is our priority.

30-Day Return and Refund Guarantee

We understand that purchasing personal items like our Buddha beads can sometimes be a delicate decision. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. Here’s everything you need to know:

Conditions for Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-returnable Items: Certain items are non-returnable, including:
    • Personalized or custom products
    • Gift cards
    • Opened or used sage sticks, candles, and soaps
    • Items that have undergone rituals or blessings
    • special offer items

How to Return an Item

  1. Contact us at support@buddhabeadstore.com within 30 days of receiving your order to request a return.
  2. We will provide you with the return address and any additional instructions.
  3. Please ship the item back to us using your preferred carrier. To ensure safe return, we highly recommend using a tracking service.
  4. Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Process

  • Refunds will be credited back to the original payment method used for the purchase (credit card, PayPal, etc.).
  • It may take 1-2 business days for the refund to be processed, and 5-7 business days for it to reflect in your bank account, depending on your payment provider.
  • Shipping costs are non-refundable, and you will be responsible for return shipping, unless the return is due to our error (e.g., damaged or incorrect items).

Exchanges

  • We only offer exchanges for defective or damaged products. If your item is faulty, please contact us immediately for a replacement.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us at support@buddhabeadstore.com with a photo of the item and your order details. We will cover the return shipping costs and send you a replacement at no extra charge.

Order Cancellations

  • If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it immediately and issue a full refund.

Gift Returns

If you received an item as a gift and wish to return it, please contact us. We will issue a gift credit for the value of the returned item.

Late or Missing Refunds

If you have not received your refund after 7 business days, please:

  1. Double-check your bank account or payment provider.
  2. Contact your bank or credit card company as there may be some processing time.
  3. If you still have not received your refund, please reach out to us at support@buddhabeadstore.com.

Final Sale Items

Some items, such as free gifts from promotions, are final sale and cannot be returned or exchanged.

Contact Us

If you have any questions about our return policy or need further assistance, please reach out to us via email:

  • Email: support@buddhabeadstore.com